Website Support
Website Support
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Why do I get an error message that says, "Sorry, unable to complete requested action" when I try to submit an online form?
This is a unique message for transactions we block for very specific network security issues. They are almost always caused by your VPN provider assigning a risky IP address to your public-facing port. We purposely block certain IP addresses that are used by high-volume SPAMMERS and malware bad actors. This action is necessary to prevent malware from entering our system and to limit penetration attacks. This is the outermost layer of our multiple security protections. Unfortunately, normal people who use consumer-grade VPN services can get caught in this protection when the VPN service sells the use of their VPN service to bad actors. With almost all VPNs, the outward-facing IP address of the VPN hides your personal IP address. In all VPNs these outward-facing IP addresses are shared by all clients of the VPN. We have no technical way to tell the good actors from the bad once they are co-mingled onto the same IP address, so we have to ban all users of the IP address. If the VPN sells its service to one or more bad actors, the use of the shared IP address by the bad actor can pollute all users of the shared IP address provided by the VPN. Fortunately, the workaround is easy: just turn off your VPN when entering a form on our site (details below.)
User Accounts Can Only Have One User with a Unique E-mail Address
In our system, each user is assumed to be a unique individual and will be given a unique User Account.
Our system uses dynamic information provided by each user for certain interactive functions. All online forms will assume that the information submitted using that form should be linked to that unique User Account.
The unique-user-per-account assumption will cover every circumstance EXCEPT couples: more than one person in a household EACH doing business with us. We do NOT support shared User Accounts. Each member of a couple should set up their own unique User Account.
Each Unique User Only Needs One User Account
Every user only needs only one User Account. Couples still need one account per person (User Accounts and e-mail addresses can’t be shared), but each user only should have one User Account for all interactions with us.
Our technical platform uses a technology called “single sign on” wherein all portals and private facets can be accessed for one account by adding access privileges to multiple private facets to the one master User Account.
